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Develop and implement process improvement strategies; Train and professionally develop staff; Internal and external global communications; Handle escalated complex customer services issues; Coordinate client education seminars; Customer Satisfaction Surveys
Joined Independent Benefit Services in February 2003
Native of the Washington Metropolitan Area
Education/Professional Training:
Certified Employee Benefit Specialist (Parts 1, 2, 4 & 9)
Health Insurance Association of America (Parts 1, 2, 3 & 4)
The American College (CLU) Part 1 – Group Benefits
Licensed to sell Life, Health and Fixed Annuities since 1979
Employment History:
Sr. Account Service Manager, Liberty Mutual Life Assurance Company - 5 years
Sr. Account Executive, Principal Health Care of the Mid-Atlantic - 5 years
Director, Marketing Support Sales and Service, CareFirst - 13 years
Resident of Montgomery County, Maryland with husband and twin teenagers
Enjoys reading, rose gardening and get away weekends at vacation home on Kent Island
Director, Client
Services
| CORPORATE STAFF |
| Neil Robert Simons President > |
| Jesse James Parker Vice President, Sales > |
| Dottie Costopoulos Director, Finance & Operations > |
| Fern Marie Kecman Director, Client Services > |
| Sharon A. Fowler Receptionist > |